8x8 Contact Center - email queue functionality and call routing issues

Incident

8x8 Contact Center - email queue functionality and call routing issues

Status: in progress

Start:

Affected Components:

EMEA Contact Center Contact Center UK3 EU7

Investigating

2026-06-09T13:46:00.0000000Z

8x8 Is currently investigating an incident affecting Contact Center in the UK3 and EU7 cluster, impacting email queue functionality and call routing. We are working on resolving the issue and updates will be provided as they become available.

Identified

2026-06-09T13:57:00.0000000Z

The issue has been identified and a platform switch has been performed in order to mitigate the issue. Call routing has now been restored but email functionality remains impacted. We will continue working on resolving the issue and updates will be provided as they become available.