Email proccessing issues with Contact Center
Incident
2021-04-01T17:58:00.0000000Z
Email proccessing issues with Contact Center
Status: closed
Start:
2021-04-01T17:04:54.1230000Z
End:
2021-04-01T17:58:00.0000000Z
Duration: 53 minutes
Affected Components:
Contact Center ON1
BC1
BC2
Update
2021-04-01T17:04:54.1230000Z
2021-04-01T17:04:54.1230000Z
8x8 has observed some impact with some contact center customers processing email transactions. Operations teams are currently investigating and we will provide updates as the occur.
Resolved
2021-04-01T17:58:00.0000000Z
2021-04-01T17:58:00.0000000Z
8x8 was able to resolve the issue with email processing on this platform. Email are now being processed normally. Root cause is being investigated and we apologize for the inconvenience.
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