Event Types
Service Status
History Grid
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2026-09-21T07:00:00.0000000Z
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2026-09-20T07:00:00.0000000Z
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2026-09-19T07:00:00.0000000Z
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2026-09-18T07:00:00.0000000Z
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2026-09-17T07:00:00.0000000Z
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2026-09-16T07:00:00.0000000Z
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2026-09-15T07:00:00.0000000Z
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| Work Calling | |||||||||
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| Endpoints | |||||||||
| WorkM (VOM) | |||||||||
| WorkD (VOD) | |||||||||
| Deskphones | |||||||||
| Meet | |||||||||
| SSO | |||||||||
| Fax | |||||||||
| Physical Fax | |||||||||
| WorkD and WorkM Fax | |||||||||
| Messaging/Team Chat | |||||||||
| SMS | |||||||||
| Service portals | |||||||||
| Admin Console (AC) | |||||||||
| Partner Xchange | |||||||||
| 8x8 Website | |||||||||
| Contact Center | |||||||||
| Contact Center US1 | |||||||||
| NA1 | |||||||||
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| NA16 | |||||||||
| SB1 | |||||||||
| Contact Center US2 | |||||||||
| NA7 | |||||||||
| NA8 | |||||||||
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| NA20 | |||||||||
| NA27 | |||||||||
| NA28 | |||||||||
| NA29 | |||||||||
| NA37 | |||||||||
| NA38 | |||||||||
| NA30 | |||||||||
| NA39 | |||||||||
| Contact Center ON1 | |||||||||
| BC1 | |||||||||
| BC2 | |||||||||
| BC3 | |||||||||
| Contact Center SK1 | |||||||||
| CA1 | |||||||||
| CA2 | |||||||||
| NA37 | |||||||||
| NA38 | |||||||||
| Contact Center Login Authentication Services and Administration Portal | |||||||||
| JaaS | |||||||||
| Analytics | |||||||||
| SIP Trunking | |||||||||
| All Other Services |
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2026-09-21T07:00:00.0000000Z
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2026-09-20T07:00:00.0000000Z
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2026-09-19T07:00:00.0000000Z
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2026-09-18T07:00:00.0000000Z
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2026-09-17T07:00:00.0000000Z
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2026-09-16T07:00:00.0000000Z
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2026-09-15T07:00:00.0000000Z
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| Work Calling | |||||||||
| Inbound | |||||||||
| Outbound | |||||||||
| Endpoints | |||||||||
| WorkD (VOD) | |||||||||
| WorkM (VOM) | |||||||||
| Deskphones | |||||||||
| Meet | |||||||||
| SSO | |||||||||
| Fax | |||||||||
| Physical Fax | |||||||||
| WorkD and WorkM Fax | |||||||||
| Messaging/Team Chat | |||||||||
| SMS | |||||||||
| Service portals | |||||||||
| Pay-As-You-Go | |||||||||
| Admin Console (AC) | |||||||||
| Partner Xchange | |||||||||
| 8x8 Website | |||||||||
| Contact Center | |||||||||
| Contact Center UK2 | |||||||||
| EU2 | |||||||||
| EU3 | |||||||||
| Contact Center LH1 | |||||||||
| EU21 | |||||||||
| Contact Center UK3 | |||||||||
| EU4 | |||||||||
| EU14 | |||||||||
| EU13 | |||||||||
| EU12 | |||||||||
| EU11 | |||||||||
| EU10 | |||||||||
| EU5 | |||||||||
| EU6 | |||||||||
| EU7 | |||||||||
| EU8 | |||||||||
| EU9 | |||||||||
| Contact Center PA1 | |||||||||
| EU31 | |||||||||
| Contact Center Login Authentication Services and Administration Portal | |||||||||
| JaaS | |||||||||
| Analytics | |||||||||
| SIP Trunking | |||||||||
| ISP connectivity Partners | |||||||||
| Amatis | |||||||||
| Daisy | |||||||||
| GTT/Interoute | |||||||||
| Virtual1 | |||||||||
| All Other Services |
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2026-09-21T07:00:00.0000000Z
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2026-09-20T07:00:00.0000000Z
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2026-09-19T07:00:00.0000000Z
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2026-09-18T07:00:00.0000000Z
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2026-09-17T07:00:00.0000000Z
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2026-09-16T07:00:00.0000000Z
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2026-09-15T07:00:00.0000000Z
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| Work Calling | |||||||||
| Inbound | |||||||||
| Outbound | |||||||||
| Endpoints | |||||||||
| WorkD (VOD) | |||||||||
| WorkM (VOM) | |||||||||
| Deskphones | |||||||||
| Meet | |||||||||
| SSO | |||||||||
| Fax | |||||||||
| Physical Fax | |||||||||
| WorkD and WorkM Fax | |||||||||
| Messaging/Team Chat | |||||||||
| SMS | |||||||||
| Service portals | |||||||||
| Admin Console (AC) | |||||||||
| 8x8 Website | |||||||||
| Contact Center | |||||||||
| Contact Center HK1 | |||||||||
| AP1 | |||||||||
| Contact Center SY1 | |||||||||
| AU1 | |||||||||
| Contact Center Login Authentication Services and Administration Portal | |||||||||
| JaaS | |||||||||
| Analytics | |||||||||
| SIP Trunking | |||||||||
| All Other Services |
Recent Incidents (Last 24 hrs)
8x8 Is currently investigating reports with Admin Console where symptoms are general slowness when interacting with the admin portal and "unable to retrieve user" errors when attempting changes. We are working on resolving the issue and updates will be provided as they become available.
8x8 continues to work towards resolution of the issue. We have seen impacted areas begin to include 8x8 Agent Workspace login failures and issues with initiating calls for those already logged in. We are continuing to work on resolving the underlying causes and will continue to provide updates on the progress.
8x8 has all teams available working to restore normal performance to web portals and web services impacted. For contact center users accessing mobile admin site may be able to provide channel re-routing capabilities:
Switch a channel plan in 8x8 Mobile Admin
We will continue to provide updates as they become available.
8x8 engineers continue to work toward a resolution of the issue. We apologize for the delay in restoring normal performance. Certain 8x8 services remain impacted, and customers are still experiencing symptoms when trying to log in to web service portals, including 8x8 Work Web, Agent Desktop, Agent Workspace, and the Admin Portal. We will continue to explore all possible mitigations and provide updates as we work toward a full resolution.
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. 8x8 has seen periodic improvement to availability of some services including Admin Console and Agent Workspace, however we are still working to restore all services and ensuring full stability.
To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
8x8 has seen a resolution of symptoms impacting customers, including logging in to web portals such as 8x8 Admin Console, Agent Workspace, and 8x8 Work Web. We are currently monitoring for stability and will provide further updates as we fully confirm standard operations have been restored.
8x8 has seen sustained recovery from all symptoms and continues to monitor the systems. All logins to web service platforms are succeeding, and 8x8 engineering and operations teams remain engaged to investigate the root cause fully. We will post a final update to close out this incident after observing continued stability.
8x8 has confirmed resolution and all systems are now operating normally. A full root cause investigation is underway and we apologize the interruption.
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