Event Types
Service Status
History Grid
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May 15
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May 14
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| Work Calling | |||||||||
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| WorkM (VOM) | |||||||||
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| Meet | |||||||||
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| SIP Trunking | |||||||||
| All Other Services |
Recent Incidents (Last 24 hrs)
8x8 Is currently investigating issues with the LH1 platform, initial reports indicating email pulling issues and agent-to-agent transfer issues. We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the LH1 platform and now pulling emails within the Agent Workspace environment, agent-to-agent calls and agent monitoring are working as normal. All other functionalities remained fully operational throughout this incident. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 has identified indicators of performance issues for NA2 Contact Center Agent Workspace users. We are currently diagnosing and working to mitigate any symptoms experienced. We'll provide updates as they become available.
8x8 has narrowed down symptoms to Agent Workspace pages not loading past transaction history and directory items. In addition agent to agent transfers may be impacted. Normal transactions being offered from queues are still operational. We'll continue to work to mitigate and provide updates as they become available.
8x8 has successfully mitigated the symptoms and we expect all features to be operating normally in the Agent Workspace. We are currently monitoring while we confirm with customers. We'll provide a final update once full resolution is validated.
8x8 has confirmed resolution and will be fully resolving this incident. We are performing a root cause investigation and we apologize for the interruption.
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