Admin console pages not loading

Incident

Admin console pages not loading

Status: closed

Start:

End:

Duration: 2 hours 24 minutes

Affected Components:

Americas EMEA APAC SSO SSO SSO Service portals Service portals Service portals Admin Console (AC) Admin Console (AC) Admin Console (AC)

Update

2021-06-10T04:14:00.0000000Z

8x8 is receiving reports of pages in the Admin Console not loading. We are currently investigating and will provide updates as soon as they are available.

Update

2021-06-10T06:09:00.0000000Z

We are currently also seeing issues with the SSO pages as well. 8x8 is continuing to investigate and will provide updates as soon as possible.

Resolved

2021-06-10T06:38:00.0000000Z

Dear Customer,

Our engineers have resolved the issues with Admin Console not loading and intermittent SSO login and restored full service.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologise for the inconvenience that this may have caused.