Contact Now - Unable to login

Incident

Contact Now - Unable to login

Status: closed

Start:

End:

Duration: 5 hours 32 minutes

Affected Components:

EMEA ContactNow Service Silo 106

Update

2021-09-30T15:13:13.5570000Z

8x8 has reports of users not able to log into Contact Now. Our engineers are currently investigating this issue. We apologize for the inconvenience and are working to get the issue resolved.

Update

2021-09-30T16:12:00.0000000Z

8x8 engineers is still currently working on the issue. We appreciate your patience as 8x8 is working towards a resolution..

Update

2021-09-30T17:32:00.0000000Z

8x8 engineers and operations continues to work on a resolution regarding issues logging into Contact Now. Thank you for your patience.

Resolved

2021-09-30T20:46:00.0000000Z

8x8 operations team have resolved the issue impacting Silo 106. The root cause is being investigated and we apologize for the inconvenience.