Virtual Contact Centre - Unable To Login to Configuration Manger and Agent login Via SSO

Incident

Virtual Contact Centre - Unable To Login to Configuration Manger and Agent login Via SSO

Status: closed

Start:

End:

Duration: 2 hours 8 minutes

Affected Components:

EMEA Contact Center Contact Center UK2 Contact Center UK3 Contact Center Login Authentication Services and Administration Portal EU2 EU4 EU3 EU10 EU5 EU6 EU7 EU8 EU9

Update

2021-10-07T07:57:00.0000000Z

Dear Customer,

We are aware that you may be experiencing some issues with logging into the Virtual Contact Centre via SSO.
If you are already logged in there should be no issues, This is only impacting new sessions for both Configuration Manager and Agent login.

Please be assured that we are investigating this as a matter of urgency, and apologise for any inconvenience caused.
We will be in touch as soon as we have a further update.

The 8x8 Team

Resolved

2021-10-07T10:05:00.0000000Z

Dear Customer,

Our engineers have resolved this issue affecting a subset of logins into Virtual Contact Centre via SSO and restored full service.

This was due to a clock sync issue on vcc side that has been resolved.
We apologise for the inconvenience that this may have caused.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.