Intermittent DTMF detection issues
Intermittent DTMF detection issues
2022-01-20T04:57:00.0000000Z
2022-01-20T04:57:00.0000000Z
8x8 have received reports of intermittent DTMF detection issues occurring in IVR scripts. We have mitigated a majority of the impact however we will be performing an emergency platform switch after hours to fully rectify the issue. We will update this posting once the platform switch is complete.
We apologize for any inconvenience caused.
2022-01-20T04:57:07.4200000Z
2022-01-20T04:57:07.4200000Z
8x8 have received reports of intermittent DTMF detection issues occurring in IVR scripts. We have mitigated a majority of the impact however we will be performing an emergency platform switch after hours to fully rectify the issue.
We apologize for any inconvenience caused.
2022-01-20T13:42:00.0000000Z
2022-01-20T13:42:00.0000000Z
Dear Customer,
The emergency platform switch has been performed out of hours to fully rectify this issue.
If you are still encountering issues please raise a case with 8x8 support.
We apologize for any inconvenience caused.