VCC issues making outbound calls
Incident
2022-02-15T02:23:00.0000000Z
VCC issues making outbound calls
Status: closed
Start:
2022-02-15T01:20:41.3900000Z
End:
2022-02-15T02:23:00.0000000Z
Duration: 1 hour 2 minutes
Affected Components:
APAC
Contact Center
Contact Center SY1
AU1
Update
2022-02-15T01:20:41.3900000Z
2022-02-15T01:20:41.3900000Z
We have received reports that VCC agents are experiencing intermittent issues when dialing outbound. 8x8 is investigating the issue and will provide updates as soon as possible. We apologize for any inconvenience caused.
Resolved
2022-02-15T02:23:00.0000000Z
2022-02-15T02:23:00.0000000Z
8x8 operations team have performed some mitigation steps to resolve the issue. We are continuing to monitor but we believe the issue should be resolved. We apologize for any inconvenience caused.
Copyright (C) 2022.