AU1 Contact Center queue and agent status issues
Incident
2022-04-05T23:00:00.0000000Z
AU1 Contact Center queue and agent status issues
Status: closed
Start:
2022-04-05T22:51:38.2700000Z
End:
2022-04-05T23:00:00.0000000Z
Duration: 8 minutes
Affected Components:
APAC
Contact Center
Contact Center SY1
AU1
Update
2022-04-05T22:51:38.2700000Z
2022-04-05T22:51:38.2700000Z
8x8 is investigating reports of agents unable to properly manage agent status or receive calls from queues for some tenants in the AU1 APAC platform. We are currently working to restore normal performance and will provide updates as they become available.
Resolved
2022-04-05T23:00:00.0000000Z
2022-04-05T23:00:00.0000000Z
8x8 performed a platform switch to resolve the issues on AU1 platform. We are investigating root cause and we apologize for the inconvenience.
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