Quality Management & Speech Analytics information not loading.

Incident

Status: closed

Start:

End:

Duration: 45 minutes

Affected Components:

EMEA Contact Center Contact Center UK2 Contact Center UK3 EU2 EU4 EU3 EU11 EU10 EU5 EU6 EU7 EU8 EU9

Update

2022-05-13T09:27:00.0000000Z

8x8 is investigating reports of Quality Management & Speech Analytics information not loading.

We are currently investigating and will provide updates as soon as they become available.

Update

2022-05-13T09:57:00.0000000Z

8x8 continues to investigate the issue of Quality Management & Speech Analytics information not loading.

We will keep you updated on the progress

Resolved

2022-05-13T10:12:00.0000000Z

8x8 engineers have confirmed that the issue of Quality Management & Speech Analytics information not loading has now been resolved.

Apologies for any inconvenience caused.