CC - Unable to view agents or call queues

Incident
August 9th 2022, 5:54pm GMT

CC - Unable to view agents or call queues

Status: closed
Start: August 9th 2022, 5:23pm GMT
End: August 9th 2022, 5:54pm GMT
Duration: 30 minutes
Affected Components:
Americas EMEA Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center US2 Contact Center UK3 NA1 EU2 EU4 NA2 NA7 EU3 NA3 NA8 NA4 NA9 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
Update

August 9th 2022, 5:23pm GMT

August 9th 2022, 5:23pm GMT

8x8 is investigating the issue of being unable to view agents or call queues. 

We wil provide updates as they come available.

Resolved

August 9th 2022, 5:54pm GMT

August 9th 2022, 5:54pm GMT

8x8 Operations has resolved the issue.

We are investigating the root cause and we apologize for the inconvenience.