VCC unable to setup persistent connections.

Incident

VCC unable to setup persistent connections.

Status: closed

Start:

End:

Duration: 46 minutes

Affected Components:

Americas EMEA Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center US2 Contact Center ON1 Contact Center UK3 Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal CA1 EU2 EU4 NA1 NA7 BC1 CA2 EU3 NA2 NA8 BC2 NA37 NA3 NA9 NA38 NA4 NA10 EU11 NA5 NA17 EU10 NA6 NA18 EU5 NA11 NA19 EU6 NA12 NA20 EU7 NA13 NA27 EU8 NA14 NA28 EU9 NA15 NA29 NA37 SB1 NA38 NA30 NA39

Update

2022-08-15T16:49:49.0000000Z

8x8 Is currently investigating a performance issue with setting up persistent connections for contact center agents. We are working on resolving the issue and updates will be provided as they become available.

Resolved

2022-08-15T17:36:00.0000000Z

8x8 has resolved the issue with VCC being unable to set up persistent connections. Please test to ensure functionality has now been restored, if you continue to experience issues then please reach out to our support team. We apologize for the inconvenience caused and thank you for your patience and understanding.