Log In Issue - Contact Center - NA7

Incident

Log In Issue - Contact Center - NA7

Status: closed

Start:

End:

Duration: 22 minutes

Affected Components:

Americas Contact Center Contact Center US2 NA7

Update

2022-08-29T16:23:06.0000000Z

Customers are unable to log in to Contact Centre (NA7). The issue is under investigation. Apologies for the inconvenience caused.

Resolved

2022-08-29T16:46:00.0000000Z

8x8 has resolved the issue with the Contact Centre (NA7) login issue. A platform switch was done to restore service. Please test to ensure functionality has now been restored, if you continue to experience issues then please reach out to our support team to continue troubleshooting. We apologize for the inconvenience caused and thank you for your patience and understanding.