Short Message Service (SMS) – MMS Issue

Service outage

Short Message Service (SMS) – MMS Issue

Status: closed
Start:
End:
Duration: 5 hours 20 minutes
Affected Components:
Americas SMS
Update

8x8 has discovered that some MMS messages are not being received correctly. Customers will receive an error saying will not be able to download the attachment or file. 8x8 is working with our SMS/MMS carrier to investigate this issue. We will update when more info is available

Resolved

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.