Short Message Service (SMS) – MMS Issue

Incident

September 6th 2022, 8:45pm GMT

Short Message Service (SMS) – MMS Issue

Status: closed

Start: September 6th 2022, 3:25pm GMT

End: September 6th 2022, 8:45pm GMT

Duration: 5 hours 20 minutes

Affected Components:

Americas SMS

Update

September 6th 2022, 3:25pm GMT

8x8 has discovered that some MMS messages are not being received correctly. Customers will receive an error saying will not be able to download the attachment or file. 8x8 is working with our SMS/MMS carrier to investigate this issue. We will update when more info is available

Resolved

September 6th 2022, 8:45pm GMT

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.