2022-09-08T21:44:00.0000000Z

8x8 is investigating an issue with retrieving 8x8 Work voicemails from the desktop and mobile applications. Voicemails can still be retrieved from desktop phones or by dialing 555 and entering your voicemail pin number. The issue is also impacting 8x8 work recordings availability in the admin console. 8x8 is currently investigating and updates will follow. We apologize for any inconvenience this might be causing.

2022-09-08T22:15:00.0000000Z

8x8 continues to work on restoring service to these impacted services. We have also experienced issues with Quality Management audio playback as well due to the same root cause. We will continue to provide updates as they become available.

2022-09-08T22:53:00.0000000Z

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

2022-09-08T23:37:00.0000000Z

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

2022-09-09T00:19:00.0000000Z

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 2 hours or until a significant update becomes available. We apologize for the delay in resolving the issue.