Contact Centre inbound and outbound calls not conneting


Contact Centre inbound and outbound calls not conneting

Status: closed
Duration: 2 hours 23 minutes
Affected Components:
EMEA Contact Center Contact Center UK2 Contact Center UK3 EU2 EU4 EU3 EU11 EU10 EU5 EU6 EU7 EU8 EU9

8x8 is investigating reports of inbound calls to the Contact Centre not connecting.
Our Engineering team is investigating the issue and we will provide updates as they become available.


8x8 is continuing to investigate the issue.
Our Engineering and Operations teams are working closely with support to resolve it as quickly as possible.
We will keep you updated with progress as the investigation continues.

Thank you for your Patience


8x8 Teams are continuing to work to resolve the issue at the highest priority.
The issue has been identified as isolated to our UK clusters.


8x8 is continuing the investigate the issue. Our teams have made progress and a high number of test calls are starting to connect. Users may experience a short delay before calls start to connect. Some customers might still be affected to a smaller degree.

The teams are continuing to work on ensuring all calls will connect successfully and without any delays.
We would like to apologize for any inconvenience and to thank you for your patience.
Thank you!


8x8 can confirm that all of our internal tests, as well as customer reports are confirming inbound and outbound calls successfully connect and there are no further call delay during the call being established.
Our Engineering and Operations teams are still actively working to investigate the cause and to prevent further occurrences.
In the event that any of your users are still experiencing issues, please contact your support representative and they will be able to assist and investigate further.
8x8 Support will keep this Status Cast page active for the next 30 minutes to continue monitoring system stability. If all looks good until the next planned update, we will then mark this incident as Resolved.
Apologies for the inconvenience caused and thank you for your patience!


8x8 Support has continued to monitor and test platform stability. We can confirm that no further occurrences have been reported since our last update.

We are going to proceed and mark this as Resolved.
Thank you for your patience!