Intermittently agents unable to accept transactions US1
Intermittently agents unable to accept transactions US1
2023-01-17T17:28:26.0000000Z
2023-01-17T17:28:26.0000000Z
8x8 is investigating reports of some customers reporting intermittent call failures when agents attempted to accept an incoming call. This is currently only being reported and investigated with US1 Contact Center customers. We will provide updates as they become available.
2023-01-17T18:00:00.0000000Z
2023-01-17T18:00:00.0000000Z
8x8 operations teams have investigated the issue and we believe the issue is resolved as of this posting at 9:50 AM pacific (12:50 PM Eastern). If you have still experienced failed calls after this time, please contact support to continue troubleshooting.
2023-01-17T18:22:00.0000000Z
2023-01-17T18:22:00.0000000Z
The mitigation implemented has resolved the issue impacting the agents ability to accept transactions. 8x8 will continue monitoring while complete a full root cause investigation. We apologize for the inconvenience this has caused.