Call Termination and Audio Loss for inbound and outbond calls

Incident

Call Termination and Audio Loss for inbound and outbond calls

Status: closed

Start:

End:

Duration: 52 minutes

Affected Components:

EMEA Work Calling Contact Center Inbound Contact Center UK2 Outbound Contact Center UK3 Endpoints WorkD (VOD) EU2 EU4 WorkM (VOM) EU3 Deskphones EU11 EU10 EU5 EU6 EU7 EU8 EU9

Update

2023-01-25T11:50:00.0000000Z

8x8 has received reports of both inbound and outbound calls not connecting and having a loss of audio on connected calls.

Our support and engineering teams are investigating this as a priority and will keep you updated.

Thank you support

Update

2023-01-25T12:12:00.0000000Z

8x8 investigation is still ongoing.

The issue seems to be linked to an ongoing carrier issue impacting multiple services both 8x8 and external parties.
We are working with the Carrier to have this issue resolved as soon as possible.

8x8 core services and the ability to make and receive calls outside of this carrier are not impacted at this time.

Thank you for your patience
Support

Resolved

2023-01-25T12:42:00.0000000Z

8x8 has been able to confirm that the issue is now resolved and calls are connecting as expected.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/

We apologize for the inconvenience that this may have caused.
8x8 Support Team