Login issues for some CA1 Canada Contact Center Customers
Login issues for some CA1 Canada Contact Center Customers
2023-01-25T16:01:45.0000000Z
2023-01-25T16:01:45.0000000Z
8x8 has an identified an issue with some CA1 Tenants in the Canada Region. 8x8 is performing a platform switch to resolve the issue for those customer affected. 8x8 is working on this action and will update with progress.
2023-01-25T16:30:24.0000000Z
2023-01-25T16:30:24.0000000Z
8x8 has completed platform switch for those tenants affected. At this point there should be no longer any login failures . For best practices around platform switches please see this link. 8x8 is investigating the root cause for this even. We apologize for the inconvenience.