Contact Center audio playback delay of availability
Contact Center audio playback delay of availability
2023-05-10T15:45:01.0000000Z
2023-05-10T15:45:01.0000000Z
8x8 has identified an issue with call recording availability in the US region Audio interactions recorded in the last hour are currently having issues during playback. The media is recorded successfully and will be available momentarily while 8x8 is working to restore them back to real time availability. Older recordings are available and have no issues with playback. Updates will be provided as they become available.
2023-05-10T17:08:06.0000000Z
2023-05-10T17:08:06.0000000Z
8x8 has resolved the issue causing delay in playback ability of recent recordings. All recordings are now present for real-time playback. We are investigating the root cause and we apologize for the inconvenience.