Call completion issues with South Africa destination

Incident
June 1st 2023, 11:49pm GMT

Call completion issues with South Africa destination

Status: closed
Start: June 1st 2023, 8:27am GMT
End: June 1st 2023, 11:49pm GMT
Duration: 15 hours 22 minutes
Affected Components:
EMEA Work Calling Inbound Outbound
Update

June 1st 2023, 8:27am GMT

June 1st 2023, 8:27am GMT

Dear Customer,

We have received reports of call completion issues for South Africa destination.

The operations team is currently investigating.

Thank you for your understanding.

Update

June 1st 2023, 7:20pm GMT

June 1st 2023, 7:20pm GMT

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Update

June 1st 2023, 8:33pm GMT

June 1st 2023, 8:33pm GMT

Dear Customer, 

A workaround has been put in place for outbound calls from South Africa allowing for call completion if using an international CLI

8x8 engineers continue to work towards resolution of the issue.

We will continue to provide updates as they become available and we appologize for the inconvenience. 

Update

June 1st 2023, 9:40pm GMT

June 1st 2023, 9:40pm GMT

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.

We will provide further update as they become available and we again apologize for the inconvenience. 

Resolved

June 1st 2023, 11:49pm GMT

June 1st 2023, 11:49pm GMT

Dear Customer,

Our engineers have resolved this issue and restored full service.

Inbound and outbound calls from and to South Africa are completing correctly.

We apologise for the inconvenience that this may have caused.