Recording availability delayed: 8x8 Quality Management, 8x8 Work recordings, 8x8 Work Voicemail

Incident

Recording availability delayed: 8x8 Quality Management, 8x8 Work recordings, 8x8 Work Voicemail

Status: closed

Start:

End:

Duration: 1 hour 24 minutes

Affected Components:

Americas All Other Services

Update

2023-06-20T22:06:00.0000000Z

8x8 is working to restore the availability of recently recorded media for a small subset of customers. This includes recordings from contact center, 8x8 meetings and 8x8 work voicemails. Recordings are still properly being recorded and this is just a delay in their availability. We will provide updates as they become available.

Resolved

2023-06-20T23:30:00.0000000Z

8x8 has resolved the issue causing media unavailability. All media is now accessible under normal performance metrics. Root cause is being investigated and we apologize for the inconvenience.