8x8 Work issues

Incident

8x8 Work issues

Status: closed
Start:
End:
Duration: 47 minutes
Affected Components:
Americas EMEA APAC Work Calling Work Calling Work Calling Inbound Inbound Inbound Outbound Outbound Outbound Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones
Update

Dear Customer,

We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.

The engineering team is currently investigating.

If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.

Thank you for your understanding

Update

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Thank you for your patience.

Update

Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.

Resolved

Dear Customer,

The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.

The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.

If you are still encountering issues please reach out to your 8x8 support representative for assistance.

Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.

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