8x8 Work Analytics loading issues
8x8 Work Analytics loading issues
2023-07-25T06:53:00.0000000Z
2023-07-25T06:53:00.0000000Z
8x8 Is currently investigating an issue with 8x8 Work Analytics being unable to load . We are working on resolving the issue and updates will be provided as they become available.
2023-07-25T07:22:00.0000000Z
2023-07-25T07:22:00.0000000Z
8x8 engineering continues to work with all relevant teams for providing a resolution. We are working on resolving the issue and updates will be provided as they become available.
2023-07-25T07:53:00.0000000Z
2023-07-25T07:53:00.0000000Z
8x8 engineers continue to work towards resolution of the issue and all needed resources are actively engaged. We will continue to provide updates as they become available. We apologize for the inconvenience.
2023-07-25T08:24:00.0000000Z
2023-07-25T08:24:00.0000000Z
8x8 operations teams are still working to restore functionality. Progress has been made towards the resolution of this issue and be assured that we are investigating this as a matter of urgency. We apologize for any inconvenience caused.
2023-07-25T08:54:00.0000000Z
2023-07-25T08:54:00.0000000Z
The engineering team has made progress and we are currently getting closer to a resolution. The affected components have been identified and we are now working on restoring the service. Further updates will be provided as they become available.
2023-07-25T09:09:00.0000000Z
2023-07-25T09:09:00.0000000Z
8x8 continues to work to restore full connectivity. We'll continue to provide updates as they become available.
2023-07-25T09:24:00.0000000Z
2023-07-25T09:24:00.0000000Z
8x8 continues to work on restoring the Work Analytics service. We'll continue to provide updates as they become available.
2023-07-25T09:39:00.0000000Z
2023-07-25T09:39:00.0000000Z
8x8 is continuing the work on restoring the service. Further updates will be provided as they become available.
2023-07-25T09:54:00.0000000Z
2023-07-25T09:54:00.0000000Z
8x8 operations teams are still working to restore functionality. 8x8 will provide updates now every 30 mins or earlier if a significant update becomes available. Please be assured that we are investigating this as a matter of urgency and apologize for the inconvenience while this incident continues to move towards resolution.
2023-07-25T10:27:00.0000000Z
2023-07-25T10:27:00.0000000Z
8x8 continues to work on restoring the Work Analytics service. We'll continue to provide updates as they become available.
2023-07-25T10:56:00.0000000Z
2023-07-25T10:56:00.0000000Z
As 8x8 is continuing to work on resolving the issue, we now see signs of partial restoration. We will continue the efforts until full service restoration is achieved. We'll continue to provide updates as they become available.
2023-07-25T11:16:00.0000000Z
2023-07-25T11:16:00.0000000Z
8x8 has managed to resolve the access issue regarding the Work Analytics service. Currently, logins have been tested and are expected to work fully; data is still processing in the background with an expected of 30 mins until full sync. We will continue to monitor the service until confirmation of full service restoration. If you are still experiencing issues please contact support.
2023-07-25T11:41:00.0000000Z
2023-07-25T11:41:00.0000000Z
8x8 has resolved and confirmed that the issues with Work Analytics are no longer present. Please reach out to 8x8 support if you are still experiencing any issues. Root cause is being investigated and we apologize for the inconvenience.