Call quality issues AU region with PSTN carriers

Incident

Call quality issues AU region with PSTN carriers

Status: closed
Start:
End:
Duration: 3 hours 4 minutes
Affected Components:
APAC Work Calling All Other Services Inbound Outbound
Update

8x8 is currently investigating reports of call quality issues being experienced by some 8x8 customers. Please contact 8x8 support to isolate and further diagnose the issues. 8x8 will provide an update if the issue is to be found due to an 8x8 system related cause.  

Contact 8x8 Support

Identified

8x8 has identified an issue causing calls over some Australia ANZ region PSTN carriers to have call quality issues with garbled audio. We are currently working with local carriers in the region to resolve. 

Update

Our engineers are currently working to resolve the issue as a matter of urgency together with our underlying carriers. We will continue to provide updates as they become available. 

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Update

We have observed an improvement in call quality over the last 15 minutes. We will continue to work towards full resolution and will provide further updates as they become available.

Update

We are still working with our carriers to resolve this issue. We will continue to provide updates as they become available.

Update

We continue to work with our carriers toward resolving this issue. Further updates will be provided as they become available.

Resolved

8x8 has worked with our carriers to resolve the issue. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

Copyright (C) 2022.