8x8 Contact Center Email Channel issue

Incident

8x8 Contact Center Email Channel issue

Status: closed
Start:
End:
Duration: 2 hours 52 minutes
Affected Components:
EMEA Contact Center Contact Center UK3 EU4 EU11 EU10 EU5 EU6 EU7 EU8 EU9
Update

8x8 Is currently investigating an issue with the 8x8 Contact Center Email Channel. We are working on resolving the issue and updates will be provided as they become available. 


Investigating

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

Investigating

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Investigating

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

Investigating

We continue to work on resolving the issue as a matter of urgency. We will provide updates as they become available.

Resolved

For the customers impacted by VCC email channel failing authentication on Microsoft Office365 email accounts the following solution is being provided: link. 

Using the method provided in the link above, the impacted customers can create and use specific passwords outside of 2FA for authenticating the MS Outlook email channels being polled by CC EPS. This solution has been tested and verified.

Should you encounter any further issues or difficulties do not hesitate to reach out to the support teams.

8x8 will continue to review this issue for root cause and we apologize for the interruption.

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