8x8 Admin Console loading issues

Incident

8x8 Admin Console loading issues

Status: closed
Start:
End:
Duration: 3 hours 4 minutes
Affected Components:
Americas EMEA APAC Service portals Service portals Service portals Admin Console (AC) Admin Console (AC) Admin Console (AC)
Update

8x8 Is currently investigating an issue regarding Admin Console being slow to load or unresponsive. We are working on resolving the issue and updates will be provided as they become available. 

Update

Our engineers are currently working to resolve the issue impacting Admin Console as a matter of urgency. We will continue to provide updates as they become available. 

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

Update

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

Update

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

Update

8x8 engineering teams are continuing to work to restore Admin Console performance issues. All telephony and other systems are operating as normal while we work to resolve this issue. We'll continue to provide updates as they become available. 

Monitoring

8x8 has stabilized the issue causing admin console slowness and loading errors. The admin console is currently performing normally.  We are currently monitoring and will continue to provide updates as we continue investigating the root cause. 

Monitoring

8x8 has seen continued stability to the Admin Console and it should be performing normally.  If you are still experiencing issues please contact support. We'll continue to monitor stability and provide another update further confirming resolution. 

Resolved

8x8 has observed stable performance since mitigation earlier. Admin console has been performing as normal for over 1 hour. We are now closing this status alert and doing a full root cause investigation. We apologize for the inconvenience. 

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