Microsoft Teams endpoints calling issues
Microsoft Teams endpoints calling issues
2023-09-06T08:23:00.0000000Z
2023-09-06T08:23:00.0000000Z
8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.
2023-09-06T08:41:00.0000000Z
2023-09-06T08:41:00.0000000Z
8x8 continues to investigate the issue regarding Microsoft Teams endpoints. In the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls. We are working with our integration partner and will provide updates as they become available.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
2023-09-06T09:02:00.0000000Z
2023-09-06T09:02:00.0000000Z
We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.
For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
2023-09-06T10:40:00.0000000Z
2023-09-06T10:40:00.0000000Z
8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We are investigating the root cause and we apologize for the inconvenience.