VCC AGUI login issue

Incident

VCC AGUI login issue

Status: closed

Start:

End:

Duration: 1 hour 26 minutes

Affected Components:

Americas Contact Center Contact Center US1 NA2

Update

2023-09-06T11:20:00.0000000Z

8x8 Is currently investigating a login issue with the VCC on the US region. We are working on resolving the issue and updates will be provided as they become available.

Investigating

2023-09-06T11:50:00.0000000Z

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

Investigating

2023-09-06T12:20:00.0000000Z

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

Resolved

2023-09-06T12:46:00.0000000Z

8x8 has confirmed resolution for the VCC AGUI login issue. We apologize for the inconvenience.