8x8 Work inbound/outbound issues for a small subset of cusotmers

Incident

8x8 Work inbound/outbound issues for a small subset of cusotmers

Status: closed

Start:

End:

Duration: 37 minutes

Affected Components:

Americas Work Calling Inbound Outbound

Update

2023-09-07T23:01:00.0000000Z

8x8 is investigating reports for a small subset of customers causing inbound and outbound calls for fail in the US region. We'll provide updates as we confirm the impact.

Monitoring

2023-09-07T23:22:00.0000000Z

8x8 has confirmed an issue that impacted a small subset of US Customers 8x8 Work endpoints and phone numbers. The issue is now resolved and we are monitoring for stability. We'll provide a further afterwards confirming that the issue fully resolved.

Resolved

2023-09-07T23:38:00.0000000Z

8x8 has confirmed the issue is now fully resolved. We're investigating the root cause and apologize for the interruption.