Microsoft Teams endpoints calling issues

Incident

Microsoft Teams endpoints calling issues

Status: closed

Start:

End:

Duration: 1 hour 34 minutes

Affected Components:

Americas EMEA APAC Work Calling Work Calling Work Calling All Other Services All Other Services All Other Services Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones

Update

2023-09-12T13:00:00.0000000Z

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.

Identified

2023-09-12T13:12:00.0000000Z

We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.

For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/status/teams/.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

Resolved

2023-09-12T14:34:00.0000000Z

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. Please contact Microsoft support for root cause and to confirm current status.