2023-09-20T23:20:00.0000000Z

8x8 is investigating reports of the Quality Management Analytics application not loading for some US users. We'll provide updates as this issue is confirmed and more information becomes available. 

2023-09-20T23:29:00.0000000Z

8x8 ops has confirmed impact  to the 8x8 Quality Management analytics interface. This impacts a subset of US users only at this time. We are currently engaged and working to resolve this issue. 

2023-09-20T23:41:00.0000000Z

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

2023-09-20T23:55:00.0000000Z

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

2023-09-21T00:10:00.0000000Z

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

2023-09-21T00:25:00.0000000Z

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

2023-09-21T01:25:00.0000000Z

We are continuing to troubleshoot the issue and are making some progress in restoring services. We will continue to update as we get more information.