Contact Center Customer Records (CRM) and Email records not loading

Incident

Contact Center Customer Records (CRM) and Email records not loading

Status: closed

Start:

End:

Duration: 1 hour 3 minutes

Affected Components:

Americas Contact Center Contact Center Login Authentication Services and Administration Portal

Investigating

2023-11-06T16:18:00.0000000Z

8x8 has observed issues with some 8x8 Contact Center customers not being able to load CRM Cases and records or Emails from the Agent Workspace interface. We are currently investigating and we'll provide updates as they become available.

Identified

2023-11-06T16:38:00.0000000Z

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

Monitoring

2023-11-06T17:00:00.0000000Z

8x8 has mitigated the issue causing the symptoms on the identified platforms. We are currently monitoring and will provide further updates before closing the alert.

Resolved

2023-11-06T17:21:00.0000000Z

8x8's mitigation is confirmed to have resolved the symptoms for those customers affected. If you are still experiencing issues please contact support to further troubleshoot. A root cause investigation is underway and we apologize for the inconvenience.