8x8 Work - inbound and outbound issue

Incident

8x8 Work - inbound and outbound issue

Status: closed
Start:
End:
Duration: 1 hour 35 minutes
Affected Components:
EMEA Work Calling Inbound Outbound Endpoints WorkD (VOD)
Investigating

8x8 Is currently investigating an issue with the inbound and outbound calls on the 8x8 Work app.  We are working on resolving the issue and updates will be provided as they become available. 

Investigating

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

Identified

8x8 has isolated the issues down to specific PSTN carrier route and have made some changes to mitigate the issue. If you are still experiencing issues please contact support so we can investigate call examples further while we continue to validate the root cause.

Monitoring

8x8 has seen call failure rates improve to normal levels after mitigating routes around the carrier identified. We are currently monitoring and will provide a final update to close out this incident.

Resolved

8x8 has confirmed resolution and we are performing a full root cause with our carrier. We apologize for the interruption.

Copyright (C) 2022.