8x8 Quality Management Analytics issues - US
8x8 Quality Management Analytics issues - US
2023-12-12T13:41:00.0000000Z
2023-12-12T13:41:00.0000000Z
8x8 Is currently investigating a potential issue with the Quality Management Analytics application regarding call live monitoring in the US region. We'll provide updates as this issue is confirmed and more information becomes available.
2023-12-12T14:15:00.0000000Z
2023-12-12T14:15:00.0000000Z
8x8 has confirmed and identified the issue impacting the Quality Management Analytics application regarding call live monitoring in the US region. We are currently engaged and working to resolve this issue.
2023-12-12T14:31:00.0000000Z
2023-12-12T14:31:00.0000000Z
8x8 has mitigated the issue impacting the Quality Management Analytics application. We've observed resolution and systems should now operate normally. We are investigating root cause and we apologize for the inconvenience.