Contact Center login issues
Incident
2024-02-15T08:17:00.0000000Z
Contact Center login issues
Status: closed
Start:
2024-02-15T08:03:00.0000000Z
End:
2024-02-15T08:17:00.0000000Z
Duration: 14 minutes
Affected Components:
EMEA
Contact Center
Contact Center UK3
EU9
Identified
2024-02-15T08:03:00.0000000Z
2024-02-15T08:03:00.0000000Z
8x8 engineers have identified an issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
Resolved
2024-02-15T08:17:00.0000000Z
2024-02-15T08:17:00.0000000Z
8x8 has performed an emergency platform switch to mitigate the VCC login issues. 8x8 has confirmed that the platform switch resolved the issue and is performing a full root cause investigation into the matter. We apologize for the interruption.
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