Contact Center login issues

Incident

Contact Center login issues

Status: closed

Start:

End:

Duration: 1 hour

Affected Components:

EMEA Contact Center Contact Center UK3 EU4 EU11 EU10 EU5 EU6 EU7 EU8 EU9

Investigating

2024-02-19T10:32:00.0000000Z

8x8 engineers are investigating an issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

Identified

2024-02-19T10:41:00.0000000Z

8x8 engineers have identified an issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

Monitoring

2024-02-19T10:49:00.0000000Z

8x8 has mitigated the issue causing the VCC login in the UK region. We should not see any further connection issues. We are monitoring and will provide a final update once fully confirmed.

Resolved

2024-02-19T11:32:00.0000000Z

8x8 has confirmed that the issue is fully resolved and all logins have been restored. We are performing a full root cause investigation and we apologize for the interruption.