2024-03-08T23:00:00.0000000Z

As part of 8x8’s commitment to continuous service improvement, 8x8 will be replacing the current firewall pair in the 8x8 UK region data center, where your contact centre tenant resides, with the latest firewall technology.

This maintenance will happen on Friday, March 8th, starting at 11 PM GMT and will end March 9th 2 AM GMT(3 hours).

IMPACT: There will be up to two short 1-5 minute service interruptions during the maintenance window as network traffic is cut over to the new primary and secondary firewalls.

Customers may be required to log back in during this time as connections to the application are reset. If any issues are encountered while trying to re-login, make sure to clear browser cache first and try again before contacting 8x8 support. 

Also customers who are using Contact Centre persistent agent connection may need to stop and re-establish persistent agent connections if any issues are encountered.

Alternative Call Routing Options during the maintenance:

To minimize downtime risk, customers can enable call rerouting to alternative locations during the maintenance window using the “Call Rerouting” feature available in the 8x8 Admin Console application.

Using the 8x8 Admin Console during the maintenance:

Please see the documentation links below for instructions on how to perform this.

https://docs.8x8.com/8x8WebHelp/admin-console/Content/contact-center-channel-rerouting.htm

Admin Console Call Rerouting

For any issues or questions, please contact 8x8 support by visiting this link: 

https://support.8x8.com/support-services/support/contact-8x8-technical-support for any questions about this maintenance or how to enable the call rerouting feature.