Intermittent media playback issues in QM
Incident
2024-03-18T17:24:00.0000000Z
Intermittent media playback issues in QM
Status: closed
Start:
2024-03-18T17:06:00.0000000Z
End:
2024-03-18T17:24:00.0000000Z
Duration: 18 minutes
Affected Components:
Americas
Analytics
Update
2024-03-18T17:06:00.0000000Z
2024-03-18T17:06:00.0000000Z
8x8 has detected an issue impacting the playback of some media file playback in Quality Management analytics. We are currently investigating and will provide updates as they become available.
Resolved
2024-03-18T17:24:00.0000000Z
2024-03-18T17:24:00.0000000Z
8x8 has completed mitigation to the playback issue. Please refresh the browser and media files that did not playback are now available successfully. We are completing a root cause investigation in to the matter and we apologize for the inconvenience.
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