Microsoft Teams endpoints calling issues

Incident

Microsoft Teams endpoints calling issues

Status: closed

Start:

End:

Duration: 33 minutes

Affected Components:

EMEA Work Calling All Other Services Endpoints Deskphones

Investigating

2024-03-28T12:13:00.0000000Z

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.

Update

2024-03-28T12:19:00.0000000Z

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls.

For the time being initial checks show that users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

Update

2024-03-28T12:38:00.0000000Z

8x8 is seeing improvements regarding the issue impacting Microsoft Teams endpoints. In the meantime, we continue to investigate the issue and recommend the use of 8x8 Work as a workaround until we confirm full restoration.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

Resolved

2024-03-28T12:46:00.0000000Z

8x8 has confirmed the issue impacting Microsoft Teams endpoints is no longer present and calls are working as normal. During this incident the 8x8 services were working as usual and 8x8 voice and contact center services were able to route calls successfully if a non MS Teams endpoint was used. We apologize for the inconvenience.