New Zealand calling issues

Incident

New Zealand calling issues

Status: closed
Start:
End:
Duration: 16 minutes
Affected Components:
APAC Work Calling Contact Center Inbound Outbound Contact Center SY1 AU1
Investigating

8x8 is investigating reports of some inbound and outbound calls failing for customers in the New Zealand region. We are currently investigating and will provide updates as they become available. 

Monitoring

8x8 has identified an issue causing the symptoms and implemented mitigation to inbound and outbound calls that were failing. Calls should now be completed as normal. We are currently monitoring and will provide a final update once the resolution is confirmed. 

Resolved

8x8 has confirmed resolution of the issue causing inbound and outbound calls to fail for  SY1/AU1 Contact Center Customers. If you are still experiencing issues please contact 8x8 Support to continue troubleshooting. We are investigating the root cause and we apologize for the inconvenience. 

Copyright (C) 2022.