Media playback availability issues (call recordings and voicemails)

Information

Media playback availability issues (call recordings and voicemails)

Status: closed
Date:
End:
Duration: 3 hours 6 minutes
Affected Components:
Americas Analytics All Other Services
Investigating

8x8 is investigating customer reports of being unable to view or playback media such as voicemails and call recordings. We are currently investigating and will provide updates as they become available. 

Identified

8x8 has confirmed there is an impact on media playback isolated to the US region. At this time we believe the impact is related to the media availability and recordings and voicemails are still being recorded. We'll continue to work towards resolution and will provide updates as they become available. 

Update

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Update

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. Recordings and Voicemails are being recorded however are not accessible from 8x8 Desktop, mobile and web applications for playback.  As a workaround voicemails can be accessed from directly any 8x8 phone. Instructions can be found here. 

We will provide further update as they become available and we again apologize for the inconvenience. 

Update

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

As a workaround voicemails can be accessed from directly any 8x8 phone. Instructions can be found here. 

Update

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

Resolved

8x8 has confirmed the issue is now resolved and recordings and voicemails are accessible. We're investigating the root cause and we apologize for the inconvenience. 

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