8x8 Work Voicemail to email delivery issues

Incident

8x8 Work Voicemail to email delivery issues

Status: closed
Start:
End:
Duration: 1 hour 40 minutes
Affected Components:
Americas Work Calling Inbound
Investigating

8x8 is investigating reports of incoming voicemails left on 8x8 Work extensions not sending email notifications. The voicemails are being recorded successfully and made available for retrieval from each extension directly and also in the 8x8 Mobile and Desktop applications. The reported impact is isolated to only voicemail to email notifications not being received. Inbound calls and all other telephony functions are not impacted. We are continuing to investigate and will provide updates as they become available. 

Update

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

Update

8x8 engineers continue to work towards resolution of the issue. We have observed that the issue with emails not being sent is intermittent. As a reminder voicemail retrieval can still be accessed directly from each extension or by any of the 8x8 Mobile and Desktop applications. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Monitoring

8x8 has seen voicemail emails now being sent and received in real time successfully. We are currently sill investigating the root cause and monitoring for full resolution.  We apologize for the inconvenience while we continue to work on this issue. 

Resolved

8x8 has confirmed that the issue is resolved for any new voicemails being left as of 9:28 AM PT (12:28 PM Eastern) are now being sent. Voicemails not received via email during the impact window can still be retrieved directly from any extension or 8x8 Mobile or Desktop application. We're performing a full root cause analysis and we apologize once again for the inconvenience. 

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