EU9 platform issues

Incident

EU9 platform issues

Status: closed
Start:
End:
Duration: 2 hours 57 minutes
Affected Components:
EMEA Contact Center Contact Center UK3 EU9
Investigating

8x8 has experienced an issue causing EU9 contact center platform to be impacted. We are currently working on mitigation to restore access to customers on these tenants.

Customer may not be able to access the tenant at this time while we work on resolution. As a workaround if available, customers can implement CC Chanel rerouting on impacted inbound telephony. A guide can be found at this link. Additional 8x8 Work endpoints remain available to make and receive calls.

Identified

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the interruption. 

Agents and Supervisors may not have access to the tenant at this time. As a workaround if available, customers can implement CC Chanel Rerouting on impacted inbound telephony. A guide can be found at this link. Additionally 8x8 Work endpoints remain available to make and receive calls while we work to restore the contact center. .

Monitoring

8x8 has restored access to EU9 and customers will be able to login now and the issue is resolved.  We're currently monitoring to ensure the tenant remains healthy and available. We'll provide more updates once we confirm full resolution. 

Update

8x8 has continued to observe resolution and all systems are currently operating normally. 8x8 is currently still in the maintenance window for EU9, and we'll provide a final update once complete. 

Resolved

8x8 has completed the maintenance and confirmed that all systems are operating normally. We apologize for any inconvenience caused. If you are still encountering issues, please contact 8x8 Support.

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