Getting VM with no VM transcription

Incident
June 4th 2024, 9:08pm GMT

Getting VM with no VM transcription

Status: closed
Start: June 4th 2024, 7:53pm GMT
End: June 4th 2024, 9:08pm GMT
Duration: 1 hour 15 minutes
Affected Components:
Americas All Other Services
Update

June 4th 2024, 7:53pm GMT

June 4th 2024, 7:53pm GMT

8x8 is investigating the Customer's reports of incoming voicemails left on 8x8 Work extensions and email, not including the Voicemail transcription.  We are currently investigating and will provide updates as they become available.


Update

June 4th 2024, 8:12pm GMT

June 4th 2024, 8:12pm GMT

Our engineers are working to resolve the issue as soon as possible. We will continue to provide updates as they become available. 

Update

June 4th 2024, 8:33pm GMT

June 4th 2024, 8:33pm GMT

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Resolved

June 4th 2024, 9:08pm GMT

June 4th 2024, 9:08pm GMT

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.