Getting VM with no VM transcription

Incident

Getting VM with no VM transcription

Status: closed
Start:
End:
Duration: 1 hour 15 minutes
Affected Components:
Americas All Other Services
Update

8x8 is investigating the Customer's reports of incoming voicemails left on 8x8 Work extensions and email, not including the Voicemail transcription.  We are currently investigating and will provide updates as they become available.


Update

Our engineers are working to resolve the issue as soon as possible. We will continue to provide updates as they become available. 

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Resolved

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

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