8x8 Agent Workspace page loading incorrectly

Incident

8x8 Agent Workspace page loading incorrectly

Status: closed
Start:
End:
Duration: 1 hour 27 minutes
Affected Components:
Americas Contact Center Contact Center US1 Contact Center US2 Contact Center ON1 Contact Center SK1 NA1 BC1 CA1 NA2 NA7 BC2 CA2 NA3 NA8 NA37 NA4 NA9 NA38 NA5 NA10 NA6 NA17 NA11 NA18 NA12 NA19 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
Identified

8x8 has identified an issue causing 8x8 Agent Workspace users web pages to no load correctly for some users. Transactions are still being offered and can be answered as the impact is limited to the way the page is loaded and displayed. Some buttons in the Agent Workspace may be hidden or cut off from view. We are currently working on a resolution and will provide updates as they become available. 

Update

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Monitoring

8x8 has implemented mitigation for the issues being experienced with pages loading correctly. Please ask agent workspaces users to log out, clear cache, and log back in to confirm resolution. 8x8 is monitoring and will provide updates once confirmed. 

Resolved

8x8 has confirmed it's mitigation resolved the issue with users experiencing the issue with Agent Workspace. We are performing a root cause analysis and we apologize for the inconvenience. 

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