8x8 Telephony issues - UK

Incident

8x8 Telephony issues - UK

Status: closed

Start:

End:

Duration: 19 minutes

Affected Components:

EMEA Contact Center Contact Center UK3 EU4 EU12 EU11 EU10 EU5 EU6 EU7 EU8 EU9

Investigating

2024-07-12T09:10:00.0000000Z

Is currently investigating reports of inbound and outbound issues linked to a cluster in the UK region. We are working on resolving the issue and updates will be provided as they become available.

Monitoring

2024-07-12T09:13:00.0000000Z

8x8 has seen recovery and customers impacted should see restoration of their telephony functions. We are currently monitoring and will provide further updates once confirmed.

Resolved

2024-07-12T09:29:00.0000000Z

8x8 has resolved the issue impacting the inbound and outbound calling services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.