Inbound calls intermittently receiving "no routes found"

Incident

Inbound calls intermittently receiving "no routes found"

Status: closed
Start:
End:
Duration: 1 hour 6 minutes
Affected Components:
Americas Contact Center Contact Center US1 NA1 NA2 NA3 NA4 NA5 NA6 NA11 NA12 NA13 NA14 NA15 SB1
Investigating

8x8 is investigating reports of inbound calls from certain destinations intermittently receiving error "no routes exist". We are currently examining information given to us from customers and are investigating. If you are experiencing the issue please contact 8x8 while we investigate this further. 

Investigating

Our engineers are currently investigating the issue as a matter of urgency. We will continue to provide updates as they become available. 

Identified

8x8 has isolated to the infrastructure area causing these calls to intermittently fail. We are currently working to mitigate this issue and will provide more details as they become available. 

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Monitoring

8x8 has mitigated the issue and all inbound calls should now be completing. We are currently monitoring and will provide a final update once fully confirmed. 

Resolved

8x8 has confirmed the mitigation has resolved the issue casing inbound calls to fail intermittently. We are performing a full root cause investigation and we apologize for the interruption. 

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