CC Agent Workspace Login issues in US region

Incident

CC Agent Workspace Login issues in US region

Status: closed
Start:
End:
Duration: 1 hour 6 minutes
Affected Components:
Americas Contact Center Contact Center US1 NA1 NA2 NA3 NA4 NA5 NA6 NA11 NA12 NA13 NA14 NA15 SB1
Investigating

8x8 Support is currently investigating reports of some agents intermittently being unable to login to Contact Center agent workspace in the US region. We are currently working to identify the issue and will provide updates as they become available. 

Update

8x8 has confirmed an issue impacting new logins on US1 Contact Center Customers. We are currently working to restore access to new logins. We'll continue to provide updates as they become available. 

Update

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Monitoring

8x8 has mitigated the issue and we are now seeing successful logins to affected users. Please ask agents to attempt to login again. We are currently monitoring and will post a final update once resolution is fully confirmed. 

Resolved

8x8 has confirmed the resolution and all logins are now successful. We are performing a full root cause analysis and we apologize for the interruption. 

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