Contact Center Inbound calling delays

Incident

Contact Center Inbound calling delays

Status: closed

Start:

End:

Duration: 1 hour 6 minutes

Affected Components:

APAC Contact Center Contact Center HK1 Contact Center SY1 Contact Center Login Authentication Services and Administration Portal AU1 AP1

Investigating

2024-08-23T04:44:00.0000000Z

8x8 has received reports of incoming calls having delayed or no alerting. We are currently investigating and will provide an update as soon as possible.

Update

2024-08-23T05:27:00.0000000Z

We are continuing to troubleshoot this issue. We will provide further updates once they become available. We apologize for any inconvenience caused.

Resolved

2024-08-23T05:50:00.0000000Z

8x8 has identified and resolved the issue. Please contact 8x8 support if you are still encountering issues. We apologize for any inconvenience caused.